FAQ

No. All Heal Equine products are safe and easy to use. In most states all our products can be legally used on your own personal horses. For use on horses other than your own, please consult with your individual state requirements. Detailed instructions will be provided with all products. We always recommend consulting with your veterinarian when using Heal Equine products. If you have any other questions, our dedicated sales team is always available to assist.

We accept returns within 30 days of purchase. Items must be in their original condition and packaging. To initiate a return, please contact our customer service team for a return authorization number and further instructions. Please note, all shipping costs are non refundable.

We accept various payment methods including credit/debit cards, PayPal, and offline payments. You can select your preferred payment method at checkout or contact us directly through our website for other possible payment methods.

Once an order has been placed, it is processed immediately to ensure quick delivery. If you need to change or cancel your order, please contact our customer service team as soon as possible. We will do our best to accommodate your request, but we cannot guarantee changes or cancellations once the order is in process.

Yes, we offer international shipping to many countries. Shipping costs and delivery times vary depending on the destination. Please check our Shipping Information page for more details.